Shipping policy
Effective September 1, 2026
SHIPPING
We typically process orders within 24–72 hours. Once your order has shipped, you will receive a shipment confirmation email with tracking information.
We generally use USPS (United States Postal Service) as our primary carrier. Depending on the shipping method and destination within the United States or Puerto Rico, please allow approximately 3–7 business days for delivery after your order has shipped. Some orders may take longer to arrive.
During Sale Events, holidays, and other high-volume periods, order processing and shipping may take slightly longer than our standard 24–72 hour processing time. We appreciate your patience during these periods.
All estimated delivery times are provided as a reference only and are not guaranteed. PRINKET is not responsible if a package does not arrive by an expected or requested date. Once a package has been transferred to the shipping carrier, delivery times are outside of our control.
PRINKET is not responsible for packages that are lost, stolen, damaged, mishandled, or delayed while in the possession of the shipping carrier. Any applicable claim regarding a shipment must be filed directly with the carrier.
PICKUP ORDERS
Customers selecting Pickup at checkout have up to fourteen (14) business days to collect their order.
Pickup orders that have not been collected within fourteen (14) business days will be converted to a shipping order and mailed to the shipping address on record. The customer will be responsible for the applicable shipping cost.
If a customer originally selects Pickup and later requests that the order be mailed instead, the customer will also be responsible for the applicable shipping cost.
PRINKET's Free Shipping promotion does not apply to orders originally placed as Pickup and subsequently converted to shipping.
RETURNS
PRINKET does not issue refunds to the original form of payment. Eligible returns are issued as store credit in the form of an electronic gift card, subject to the terms below.
RETURN ELIGIBILITY
Only eligible, regular-priced clothing may be returned.
To qualify for a return, an item must be:
- Regular-priced and eligible for return;
- Unused and unworn;
- In perfect condition;
- Free of stains, odors, perfume, makeup, damage, or any signs of wear; and
- Returned with all original tags attached.
PRINKET reserves the right to refuse a return if the item does not meet these conditions.
FINAL SALE — NON-RETURNABLE ITEMS
The following items are FINAL SALE and cannot be returned or exchanged:
- One Size styles;
- White or ivory styles;
- Styles featuring special or delicate details, including rhinestones, beads, pearls, sequins, or similar embellishments;
- Fashion accessories;
- Holiday and seasonal styles or items identified as part of a Holiday or Seasonal Collection;
- Sale or clearance items;
- Items purchased at a discounted price during a Sale Event or promotional sale;
- Any style whose individual product description states “This style does not qualify for return,” or otherwise identifies the style as Final Sale or not eligible for return; and
- Items purchased using a return store credit/gift card.
IMPORTANT — PLEASE REVIEW PRODUCT DESCRIPTIONS
Please carefully review the individual product description before completing your purchase. Certain styles are specifically identified on their product page with the following notice:
“PLEASE NOTE! This style does not qualify for return.”
Any style displaying this notice is FINAL SALE and is not eligible for return, exchange, or store credit, regardless of whether the item was purchased at regular price.
RETURN REQUEST PERIOD
Return requests must be submitted within five (5) days of the delivery date shown in the carrier's tracking information.
Return requests submitted after the five-day period will not be accepted.
To request a return, please email info@prinket.com before mailing your item. All returns require prior authorization from PRINKET. Items should not be mailed to us before your return request has been reviewed and approved.
Once your return request has been approved, you will receive instructions for returning your item.
UNAUTHORIZED OR INELIGIBLE RETURNS
Items returned to PRINKET without prior authorization will not be accepted.
Additionally, if an item is returned and, upon inspection, does not meet our return conditions or is determined to be a Final Sale/Non-Returnable item, it will not qualify for store credit.
This includes, but is not limited to, items that:
- Have been worn or used;
- Have stains, makeup, perfume, odors, damage, or other signs of wear;
- Are missing their original tags;
- Are One Size styles;
- Are white or ivory;
- Feature rhinestones, beads, pearls, sequins, or other non-returnable details;
- Were purchased on sale or during a Sale Event; or
- Were identified in the individual product description as “This style does not qualify for return,” Final Sale, or otherwise Non-Returnable.
Unauthorized or ineligible returns will be mailed back to the customer and no store credit will be issued.
RETURN SHIPPING
Customers are responsible for all costs associated with shipping an approved return back to PRINKET.
We strongly recommend using a trackable shipping service. PRINKET is not responsible for returned packages that are lost, delayed, damaged, or not received.
Once your return has been shipped, please email us the tracking information.
STORE CREDIT
Once an approved return is received, PRINKET will inspect the item(s) to confirm that all return requirements have been met.
Please allow 3–5 business days after we receive your return for the return to be inspected and the corresponding store credit/gift card to be processed.
Once approved, PRINKET will issue the applicable store credit in the form of an electronic gift card.
The store credit will be calculated based on the amount paid for the eligible returned merchandise, including applicable sales tax, less the outbound shipping cost incurred by PRINKET for the original order.
The outbound shipping deduction is not prorated. If an order contains multiple items and only one or some of those items are returned, the full applicable outbound shipping cost incurred by PRINKET for that order will be deducted from the store credit.
Original and return shipping costs are non-refundable.
The electronic gift card will be sent to the email address associated with the customer's order and will be valid for thirty (30) days from the date it is issued.
SHIPPING ON ORDERS PLACED WITH RETURN STORE CREDIT
PRINKET offers Free Shipping on qualifying regular orders over $20 to the United States and Puerto Rico. However, orders placed using a gift card/store credit issued as the result of a return are not eligible for the Free Shipping promotion.
When placing a new order using return store credit, the customer is responsible for selecting and paying the applicable shipping option at checkout, regardless of the order total.
Please note that due to checkout limitations, a Free Shipping option may still appear at checkout. Customers using store credit issued from a return should not select this option and must select the applicable paid shipping method.
If Free Shipping is selected on an order placed using return store credit, the applicable shipping charge must be paid separately before the order can be shipped. PRINKET will contact the customer with an invoice or instructions to submit the applicable shipping payment through ATH Móvil Business.
The order will be processed for shipment once the applicable shipping charge has been received.
Receiving store credit for a return does not include complimentary shipping on a replacement or subsequent order.
ITEMS PURCHASED WITH RETURN STORE CREDIT
All items purchased using a gift card/store credit issued as the result of a return are FINAL SALE.
Items purchased with return store credit cannot be returned or exchanged and are not eligible for additional store credit.
Therefore, only one return/store-credit transaction is permitted in connection with the original purchase.
HOLIDAY & SEASONAL COLLECTIONS
All styles identified as part of a Holiday or Seasonal Collection are FINAL SALE and are not eligible for return or exchange.
This includes Holiday and Seasonal styles with sequins, rhinestones, beads, pearls, or other special embellishments.
No exceptions will be made.
CURRENT POLICY — APPLIES TO ORDERS PLACED THROUGH AUGUST 31, 2026
SHIPPING
We typically process orders within 24-72 hours. You will receive a shipment notification email once your order has been shipped out along with a tracking number. We generally use USPS (United States Postal Service) as the main carrier. Once your order has been shipped out, depending on the shipping method and if you live in the U.S or Puerto Rico, please allow 3 to 7 days to receive your order. Some items may take longer to arrive.
We do not held responsible for lost, stolen, damaged, mishandled packages and for delay in shipping caused by United States Postal Services. Any claim must be filed directly with USPS.
Please be advised that due to Holiday season, shipments may take longer than usual.
PICKUP ORDERS
Customers who place pickup orders have up to fourteen (14) business days to collect their order. If the order is not picked up within this period, it will be mailed to the address on record, and an additional shipping fee of $2.50 will apply.
RETURNS
Only clothing, that is regular-priced, apply for returns & exchanges. All other categories such as: One size, fashion accessories, sunglasses, home & lifestyle items and others do not apply for returns. Clothing bought during Sales events and that receive discount, do not qualify for returns.
Please see below for more information.
Clothing:
If you wish to return a piece of clothing, we only accept returns for regular-priced items (not on sale), in perfect conditions, unused, unworn and with their corresponding tags. However, we do not offer refunds. Only a store credit via an electronic gift card will be granted.
Please note, One-Size styles do not apply for return. One Size styles are final sale. White styles, Items with sequins, rhinestones, pearls; Holiday styles or items belonging to the Holiday Collection) are also final sale.
Returns are only allowed within five (5) days within the delivery date, according to the tracking information provided by the carrier. Exchanges or store credit will not be allowed after five (5) days of delivery date.
For returns, please e-mail us to: info@prinket.com **prior** to returning your item(s) to coordinate the returning of your item. We will not be responsible for shipping expenses. If you wish to return your item and make an exchange for another item(s), the customer will be responsible for the shipping expenses. Shipping costs are non-refundable.
Depending on your location, the time it may take for your exchanged product to reach you, may vary.
When returning items, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. As soon as your item ships out, please send an email notifying the shipment along with the tracking number.
Once we receive and inspect your item(s), we will proceed to issue a gift card for the store credit valid for a period of thirty (30) days. The gift card will include the total amount of your purchase less the shipping expenses incurred by us to send you the order. The electronic gift card will be sent to your e-mail address in our records.
Once the customer has used the store credit / gift card, the item(s) purchased with the store credit are final sale. These items are non-returnable and are considered final sale. Therefore, no more than one return per order.
IMPORTANT! Holiday Collection:
All styles of our seasonal or Holiday Collection are final sale. This includes all styles with sequins or styles that fall under the Holiday collection. No exceptions will be made.